Important imformation for your vacation

  • Your room will be ready from 12:00 to 20:00 o'clock on the day of arrival. Please inform us on time, if you want to check-in later than that. 
  • Check-out on your day of departure must be done before 10:30 o'clock.
  • Markup for half board (bookable from monday - thursday)
    4-course-menu EUR 14,00 per person and day
  • We plead your understanding, that pets are not allowed.
  • Payment: 
    We gladly accept payment on site in cash or via debit card.
  • Acceptance of coupons:
    We would like to inform you, that our hotel only accepts our very own coupons as well as coupons of the spa region Bad Waltersdorf. Other coupons will not be accepted. 

  • Cancellation conditions:
    If you cancel your booking up to 7 days prior, there will be no cancellation fees.
    If you cancel your booking less than 7 days prior, there will be a cancellation fee of 50%. 
    In case that you cancel your booking on the day of arrival, we will invoice you 90% of the total amount.
    On immediate notification or change of reservation to an alternative date of arrival, we will not invoice any cancellation fees.